Bizfire CTM
Configure Your Business.
Launch Ready in Minutes.

Bizfire CTM is your all-in-one configuration hub — set up your business profile, team, call routing, messaging, and services before going live.

What does Bizfire CTM do?
  • Centralises all business configuration in one place.
  • Sets up call tracking numbers, routing rules, and fallback behaviour.
  • Manages your team members, roles, and fleet vehicles.
  • Defines services, job types, pricing tiers, and durations.
  • Configures automated SMS messages for every customer touchpoint.
  • Stores business identity, address, logo, and legal details.
Business Configuration
Operations Setup
Why proper configuration matters
  • Ensures calls are routed to the right person every time.
  • Keeps customers informed with automated, personalised messages.
  • Gives dispatchers accurate team and vehicle data for scheduling.
  • Builds a professional first impression with consistent branding.

Everything You Need Before Going Live

Bizfire CTM walks you through every configuration step — from business identity to call handling — so your operation runs smoothly from day one.

Business Profile

Store your business name, owner, contact details, logo, and address in one place.

Business Type & Legal

Set ownership type, EIN, industry, and service type for A2P 10DLC compliance.

Call Handling & Routing

Configure tracking numbers, who answers calls, ring order, and missed call behaviour.

Technician & Team Setup

Add team members with roles and photos, and manage your fleet of service vehicles.

Services & Job Types

Define each service with pricing, priority, and average job duration for smarter dispatch.

Messaging & Automation

Customise SMS templates for missed calls, estimates, appointments, and follow-ups.

Service Areas

List the cities and zip codes your business serves for accurate lead routing.

A2P 10DLC Ready

Guided setup ensures your business meets carrier requirements for SMS compliance.

Bizfire CTM

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